<aside> 🎨 Hello! I'm Namrata, a product and innovation enthusiast. A traveller by hobby and a seeker of the unknown.

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🌈 About Me

A passionate product and innovation enthusiast with 6+ years of experience developing and managing impactful products for diverse industries. Proudly launched 2 user-centric MVP products into the market, ensuring significant user acquisition and turnover. I also managed 5+ SaaS-based projects with a higher level of efficiency and ROI.

💼 Experience

Primark, The Hague, Netherlands | Retail Assistant | April 2023–Feb 2024

• Managed daily department operations and delivered efficient customer service according to company policies.
• Operated cash registers accurately and followed all company transaction protocols.
• Used CRM software to document customer interactions, maintain up-to-date account information, and escalate complex issues to appropriate teams.

ShellBeeHaken Ltd., Bangladesh | Product Development Manager | February 2022–February 2023

• Successfully managed product and technological development of five B2B and B2C SaaS-based projects for overseas clients, including app, warehouse management system, content management system, and payment integration services.
• Led a UI/UX design team to deliver high-quality design projects.
• Monitored project performance and prepared reports to ensure effective communication across channels.

Startup Adelaide, Adelaide, Australia | Business Engagement Intern | March–June 2021

• Managed social media communications through newsletters, campaigns, and content creation using tools like Canva, Zoho, Asana, and Facebook.
• Facilitated communication between startup founders and stakeholders to enhance business collaborations.
• Successfully coordinated and delivered three business gala and networking events in Adelaide, Australia.

Pathao.com, Bangladesh | Product Manager | August 2017–February 2018

• Shipped mobile app-based food delivery service ‘Pathao Food’ which became one of the leading food delivery services in Bangladesh gaining 80% of the market share and 3500 restaurant partners onboarded in 2018.
• Implemented Agile practices, reducing time-to-market for key product features by 25%.
• Managed cross-functional communication and requirements across engineers, designers, customer service team, analysts, partners and stakeholders through agile methodology.